Head of Customer Success

Locations: Hybrid
Departments: Customer Success

Are you a dynamic and experienced leader ready to elevate the way businesses connect with their clients? Odro is seeking an exceptional Head of CS to spearhead our high-energy team! If you're passionate about performance management, have a proven track record in leadership within an account management or customer success environment, and possess recruitment industry experience, we want to hear from you.

About Us

Odro is a trailblazing technology company dedicated to transforming the way organisations engage with their customers. Our three flagship products—Hiredeck, Odro Capture, and Odro Vision—empower businesses to seamlessly connect, communicate, and collaborate, making us a leader in the industry.

Role Overview

As the Head of CS at Odro, you will play a pivotal role in driving the success of our clients. Leading a team of seven, you will be responsible for ensuring our customers maximise the benefits of our products. Your expertise in performance management and leadership will be crucial in achieving and exceeding team targets.

Key Responsibilities

  • Leadership: Lead and inspire a team of seven Customer Success Managers to deliver exceptional customer service and achieve performance targets.
  • Performance Management: Implement effective performance management strategies to ensure individual and team success, fostering a culture of continuous improvement.
  •  Recruitment Industry Expertise: Leverage your experience in the recruitment industry to provide strategic guidance and support to the team in understanding client needs and industry trends.
  • Client Engagement Strategy: Develop and implement a client engagement strategy, ensuring proactive communication and value delivery to our clients.
  •  Team Development: Foster a culture of learning and development, supporting team members in improving their skills and expertise within the account management and customer success domains.
  • Collaboration: Work closely with cross-functional teams, including Sales and Product Development, to drive customer satisfaction and contribute to the enhancement of our products.
  • Reporting and Analysis: Provide regular reports on team performance, analyse key metrics, and develop actionable insights to drive continuous improvement.

Key Behavioural Traits

  • Leadership Excellence: Demonstrate strong leadership skills, inspiring and motivating the team towards achieving common goals.
  • Strategic Thinker: Think strategically and provide insights into the evolving needs of the recruitment industry, guiding the team in aligning their efforts. 
  • Performance-Driven: Possess a performance-driven mindset, consistently seeking ways to exceed targets and elevate the success of the team.
  • Collaborative Approach: Encourage a collaborative and open communication approach within the team and across departments.


  • Proven leadership experience in a performance management role within an account management or customer success environment.
  • Strong background in the recruitment industry, understanding the unique challenges and opportunities.
  • Exceptional communication and interpersonal skills, with the ability to motivate and inspire a team.
  • Results-driven with a focus on achieving and exceeding team targets.

What We Offer

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and professional development.
  • A vibrant and collaborative work environment.
  • The chance to lead a team at the forefront of reshaping the future of customer engagement.

If you're a seasoned leader with a passion for performance management and a background in the recruitment industry, Odro is the place for you! Join us in redefining the way businesses connect with their clients. Apply now and lead the Odro Customer Success Team to new heights of success!

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